Site FAQs

When should I expect my package to arrive?

Although we will try to ship it as soon as we can, please expect your order to arrive within 2-5 days from the moment you place your order. 

What is your return policy?

If you are unsatisfied with your order, we apologize. We will accept returns within 5 days after purchase, provided the item is in the same condition you received it in (i.e. good, unused, and undamaged condition). Please coordinate with our team, shipping fee will be shouldered by the buyer. 

What happens when my package is delivered, but no one was able to collect it?

If no one was able to collect your package, it will be marked as a failed attempt and will be returned to us. As we don’t profit off of shipping, we may ask you to cover the shipping fee for another attempt. Please leave us detailed shipping instructions to avoid confusion. 

What modes of payments do you take?

For bank transfers:

BDO

Kayla Dane Dionisio

0048 8009 5535

BPI

Kayla Dane Dionisio

188 929 8037

Union Bank

Julian Colvin Tang 

1094 3025 6772

For online payments:

Gcash

Kayla Dionisio

0917 570 9208

PayMaya

Julian Colvin Tang 

0998 598 0184

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Once payment has been made, please email us with: 

To: hello@kinko.pet                                   

Subject: <NAME and ORDER NUMBER>                                    

Body: Photo of your deposit slip/screenshot of your payment